The commissioning professional should facilitate at least one design phase meeting with representatives of the O&M trainees, preferably including some future trainees themselves.
I recently commissioned a project that involved replacing eighty 2-pipe, dual-temperature fan-coil units in a nearly 40-year-old high-rise condominium.
If someone is special enough to spend millions of dollars to have a building custom-designed and constructed for their use, it is un-derstandable that they would expect perfection.